| HOW DO I SELECT THE PERFECT TOPPER SIZE? |
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Please refer to our Size Recommendations Page. Typically, 5 Inch letter is recommended for a 6 Inch cake top and a 6 Inch letter for a 8 Inch cake top.
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| WHAT IS THE DIFFERENCE BETWEEN ACRYLIC AND BRUSH SILVER TOPPERS? |
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| Brush Silver-Our metal toppers are made from an light-weight brushed metal. They are very durable and make beautiful keepsakes. Stakes are removable. |
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| Acrylic Silver-Mirrored finish on the front side only. They are made from a light-weight acrylic (plastic) material. |
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| Acrylic Black-Solid black on front and back. They are made from a light-weight acrylic (plastic) material. |
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| WILL MY TOPPER COME WITH STAKES? |
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| Yes. Cake spikes are attached to all cake toppers. Brush Silver toppers have removable stakes. |
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| CAN I ORDER NUMBERS INSTEAD OF LETTERS? |
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| Yes. Just select a number instead of a letter from the drop-down menu when ordering. |
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| DOES MULTIPLE LETTER MONOGRAMS COME AS ONE SOLID PIECE OR SEPARATE LETTERS? |
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| Multiple letter monograms (Two letter and Three letter monograms) are designed as separate letters. This allows for creative placement on your cake. Letters can be placed all in a line (recommended for larger cake top widths) or overlapping for smaller cake top widths. |
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| WHAT FORMS OF A PAYMENT DO YOU ACCEPT? |
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| We accept Visa, Mastercard, Discover, and American Express. We also accept personal/business checks, money orders, or cashiers checks. |
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| HOW LONG WILL IT TAKE FOR MY CAKE TOPPER TO ARRIVE? |
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Acrylic Toppers ship within 5-7 business days. (Approximate)
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| Brush Silver Toppers ship within 10-15 business days. (Approximate) |
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| DO YOU OFFER RUSH SHIPPING? |
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| We are able to provide rush shipping for Silver Acrylic and Black Acrylic toppers only. With Rush Shipping, we guarantee order arrival within 3-4 business days. Items are shipped OVERNIGHT-EXPRESS MAIL. Please select the Rush Shipping option instead of the standard shipping. ($40) |
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| DO YOU RROVIDE INTERNATIONAL SHIPPING? |
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Yes we can ship outside the US. Please contact us directly for shipping info and rates.
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| CAN I MAKE CHANGES TO MY ORDER AFTER I'VE PLACED IT ONLINE? |
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Once your order has been placed, we begin it’s production. Occasionally, we can make changes to the crystal colors. Contact us within 2 days to request a crystal color change.
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| CAN I CANCEL MY ORDER? |
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Once your order has been placed it may not be cancelled. Please confirm that your order is correct prior to submitting. If you detect an error on your order, please contact customer service immediately.
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| WHAT IS YOUR RETURN POLICY? |
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| Our cake toppers are customized therefore we are unable to offer refunds. If your topper arrived broken or not to your specifications, we will graciously replace your topper at no expense to you. Please notify us at sales@cakemonograms.com within 24 hours of receiving your product. Replacement toppers ship promptly. |
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| DO YOU OFFER WHOLESALE PURCHASING? |
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| We will begin offering wholesale pricing for our acrylic toppers only (Silver Mirror and Black) for bakeries and gift shops. Please email us at sales@cakemonograms.com to join our mailing list for updates, pricing, etc. |
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Free Shipping On All Cake Toppers 
